To be honest I just don’t bother with the service at all, even if it were for the free games. Last time I tried to use it every time I’d attempt to log in, the application would only show a black window and nothing else. I contacted their support and they informed me that it was because I was trying to run the service at an unsupported resolution. I needed to lower the resolution of my desktop from 1440p to 1080p in order to view the login window. I asked them if I’d need to do this every single time I wanted to use the application and they said yes.
For shits and giggles, I tried it out and they were right. When I was at 1080p, I could actually see the login window. I finished logging in, saw the store front, increased my resolution back up to 1440p, and could no longer see the store front. I immediately uninstalled the application and haven’t touched their service since then.
It’s been quite a few years since this happened, so I assume they’ve probably fixed this particular issue but I specifically remember being completely baffled at how quickly they accurately determined that that was the issue (demonstrating it was a known issue), how odd it was that a windowed application would care so much about the resolution of my machine that it would just stop rendering entirely, and the audacity of the service as a whole to just accept that lowering your resolution was the only viable solution without even mentioning anything to the effect of it being an issue they’re actively working on fixing.
Basically the only part of that entire situation that reflected well on them was their support service I spoke with. Everything else (including their exclusivity contracts for games in the years following) has painted them in such a negative light in my eyes that I’ve never considered using service ever since, even knowing that the specific issue I had with their software was probably fixed a long time ago. Well, at least I assume it was.
To be honest I just don’t bother with the service at all, even if it were for the free games. Last time I tried to use it every time I’d attempt to log in, the application would only show a black window and nothing else. I contacted their support and they informed me that it was because I was trying to run the service at an unsupported resolution. I needed to lower the resolution of my desktop from 1440p to 1080p in order to view the login window. I asked them if I’d need to do this every single time I wanted to use the application and they said yes.
For shits and giggles, I tried it out and they were right. When I was at 1080p, I could actually see the login window. I finished logging in, saw the store front, increased my resolution back up to 1440p, and could no longer see the store front. I immediately uninstalled the application and haven’t touched their service since then.
It’s been quite a few years since this happened, so I assume they’ve probably fixed this particular issue but I specifically remember being completely baffled at how quickly they accurately determined that that was the issue (demonstrating it was a known issue), how odd it was that a windowed application would care so much about the resolution of my machine that it would just stop rendering entirely, and the audacity of the service as a whole to just accept that lowering your resolution was the only viable solution without even mentioning anything to the effect of it being an issue they’re actively working on fixing.
Basically the only part of that entire situation that reflected well on them was their support service I spoke with. Everything else (including their exclusivity contracts for games in the years following) has painted them in such a negative light in my eyes that I’ve never considered using service ever since, even knowing that the specific issue I had with their software was probably fixed a long time ago. Well, at least I assume it was.
Luckily these storefront issues don’t exist with Heroic Launcher.
I have a lot of free games.