Hundreds of complaints against Booking.com are piling up as customers and hosts allege they've lost money, their property has been trashed and no one is taking responsibility.
I’m glad the regulator is at least taking an interest.
Sadly this is just how large corporations work in 2026. Say what you will about booking dot com, but all of these middle man companies are the same.
Like if you’re an uber driver or door dasher or airbnb host, the company is always gushing with platitudes about how you’re a valued partner, until something goes wrong. At that point there’s no one to talk to and you very quickly discover that they hold all the cards. As in: if you build a business “partnered” with a much larger corporation, you are entirely at their mercy in any kind of dispute.
They will not seek a balanced, fair, or reasonable outcome because they know that you don’t have any choice but to accept what they offer.
I’m glad the regulator is at least taking an interest.
Sadly this is just how large corporations work in 2026. Say what you will about booking dot com, but all of these middle man companies are the same.
Like if you’re an uber driver or door dasher or airbnb host, the company is always gushing with platitudes about how you’re a valued partner, until something goes wrong. At that point there’s no one to talk to and you very quickly discover that they hold all the cards. As in: if you build a business “partnered” with a much larger corporation, you are entirely at their mercy in any kind of dispute.
They will not seek a balanced, fair, or reasonable outcome because they know that you don’t have any choice but to accept what they offer.