Sorry I could have been clearer with the examples, Saturday was when I was able to unbox my keypad from them I had purchased and was at home and simply unable to use the Launcher because their back end eventTracker endpoint was 502-ing. I was setting it up for gaming on a different layer, or at least that was the intention.

Again, the core issue is simply the fact that there is a required online component to this when it not only doesn’t make sense to, but it’s adding additional points of failure that don’t need to exist. I genuinely would love to understand what need there is (outside of updates) for this utility to need any internet connection whatsoever outside of data gathering.

The server-room example I used is simply a ubiquitous example of any time you simply don’t have internet connection, you are unable to configure any Keychron hardware. It’s that simple, there’s no recourse or other options outside of building custom firmware, which again, is not what they’re advertising as their product.