I have seen these, these are cool and nice addition that some workshop supply, I’ve seen these commonly for shops who carry out pre purchased inspections or other vehicle safety inspection. Our shop has a similar process but for vehicle warranty or diagnosis process, sometimes we supply these videos to customers if they request.

We do what we can to respect customers, personally I’ll leave notes for a customers occasionally, situation like emptying glove boxes when changing pollen filters and apologize if I put things back incorrectly, same with boots when doing spare wheels pressures, but our shop tries to put as big of a disconnect between mechanics and the customers, and in the world of dealerships, this is the normal in my experience, the service advisor you talk will never touch your car, and the mechanic who works on the car, you will never know, and this is usually how it goes. Some independent shops are less like this, but still distance customers and mechanics where they can, which I honestly see as being okay, mainly as a lof the most skilled mechanics I’ve dealt with have the least people and communication skills.