Back in 1995, I did “0300” work for AT&T - customer service for residential long distance customers. We used Xerox machines of some sort. I don’t remember all that many details, but it was probably a successor to the Star systems. There was a GUI and windows, although almost everything we did used terminal-type windows, connecting to various systems to look up information and make necessary changes. I do remember there was a GUI-type app for the ANI - automatic number identification - that basically gave us caller ID (number, no names) when we got a call. It didn’t always give us the number, but usually did.
I was so young and hadn’t learned yet (with my then-undiagnosed ADHD) that phone jobs were NOT a good fit for me… I’d log in each day to customize the colours and sizes of things, which it wouldn’t save once I’d logged out. But I couldn’t stand the defaults, and also it slowed me down getting on the phones (although it counted against me and was part of the reason I lost that job - time spent outside of the queue. heh)
Back in 1995, I did “0300” work for AT&T - customer service for residential long distance customers. We used Xerox machines of some sort. I don’t remember all that many details, but it was probably a successor to the Star systems. There was a GUI and windows, although almost everything we did used terminal-type windows, connecting to various systems to look up information and make necessary changes. I do remember there was a GUI-type app for the ANI - automatic number identification - that basically gave us caller ID (number, no names) when we got a call. It didn’t always give us the number, but usually did.
I was so young and hadn’t learned yet (with my then-undiagnosed ADHD) that phone jobs were NOT a good fit for me… I’d log in each day to customize the colours and sizes of things, which it wouldn’t save once I’d logged out. But I couldn’t stand the defaults, and also it slowed me down getting on the phones (although it counted against me and was part of the reason I lost that job - time spent outside of the queue. heh)