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Technology@lemmy.worldEnglish · 9 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

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AI ‘accent masking’ at overseas call centres sparks union backlash in Canada

sanitation@lemmy.radio to

Technology@lemmy.worldEnglish · 9 days ago

AI ‘accent masking’ at overseas call centres sparks union backlash in Canada | Globalnews.ca

In a post on its website, Telus Digital announced a partnership with an “AI-powered speech enhancement” company to “soften accents.”

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bookmeat@fedinsfw.app
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9 days ago
This would be awesome if it also adjusted Canadian accents and made them match the native support tech accent for the support tech.
- idiomaddict@lemmy.world
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  Monkey’s paw: everyone is now from Newfoundland

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