Alright so been working in IT for a good decade, starting in helldesk to infrastructure now, I’ve found out that everyone including me is clueless and got no fucking clue what they’re doing, just swinging it as they go. I just happen to have specific things recently that are fresh in memory, and I’ll check the first things first because 99% of the time, the other person didn’t even though they hinted that way. Maybe they missed that one step you just learned to never do?

Anyways, more often than not, the user did not restart their PC despite claiming to do so