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Sprint enshittifies everything it touches.
These are some shitty changes, but most customers probably won’t notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.
A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.
100% if you take away my ability to communicate, we’re done today. This is a business terminating decision.
Easy to say, but switching carriers is a pain in the ass and people don’t want to do it unless they need to.
Pretty infrequently.
And yet, not infrequently enough.