cm0002@lemmings.world to T-Mobile Unofficial Community@lemmy.zip · 11 days agoT-Mobile is apparently fundamentally changingwww.phonearena.comexternal-linkmessage-square6fedilinkarrow-up110
arrow-up110external-linkT-Mobile is apparently fundamentally changingwww.phonearena.comcm0002@lemmings.world to T-Mobile Unofficial Community@lemmy.zip · 11 days agomessage-square6fedilink
minus-squareDrusas@fedia.iolinkfedilinkarrow-up4·11 days agoThese are some shitty changes, but most customers probably won’t notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.
minus-squarereddig33@lemmy.worldlinkfedilinkEnglisharrow-up7·11 days agoA customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.
minus-squareɔiƚoxɘup@infosec.publinkfedilinkarrow-up3·11 days ago100% if you take away my ability to communicate, we’re done today. This is a business terminating decision.
minus-squareDrusas@fedia.iolinkfedilinkarrow-up1·10 days agoEasy to say, but switching carriers is a pain in the ass and people don’t want to do it unless they need to.
minus-squareTootSweet@lemmy.worldlinkfedilinkEnglisharrow-up4·11 days ago Pretty infrequently. And yet, not infrequently enough.
These are some shitty changes, but most customers probably won’t notice. How often does someone need to contact support or go physically into their store? Pretty infrequently.
A customer who needs support is a customer who will switch carriers if you don’t provide them a good experience.
100% if you take away my ability to communicate, we’re done today. This is a business terminating decision.
Easy to say, but switching carriers is a pain in the ass and people don’t want to do it unless they need to.
And yet, not infrequently enough.