Why would they want to speed up conflict resolution when they can keep the money for every person that gives up?
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It’s called the “annoyance economy”, and it’s profitable especially at scale. A companies obligation is to its investors, not society.
Regulation is the immediate response intended to balance this unless there are other fundamental changes.I say companies should not be allowed to merge unless the time to speak to.a real person when you call is under 5 minutes. Because it will get worse after the merge.
