I experienced something similar with a GPU when coin mining made the prices explode.
But I knew they would do that, because the law here is not designed for prices to suddenly explode out of proportion.
So you are only refunded the original price of purchase, which would normally be fine.
This resulted in me using a low end GPU (unsuitable for mining) for almost a year, because I refused to pay the inflated prices for a proper GPU.
I’m sorry to say, but I doubt Louis Rossmann can win this case, because it is not generally feasible to make the law so the customer can demand a replacement, because a replacement isn’t always possible, which is why the seller can fulfill obligations with a refund of the price paid.
If new products had come out at lower prices, a refund is normally a great deal for the customer. But currently in this case it is not.
Their terms were written to allow them to refund less than the purchase price by refunding the current price instead of the purchase price. You buy SSD for $200, a year later the model is reduced to $150, they refund you $150. They haven’t changed those terms, so they are violating their own contract by not refunding at the current price.
Their terms were written to allow them to refund less than the purchase price
OK that would be clearly illegal here (Denmark). They can replace the product, but they can’t make a refund that i smaller than the purchase price.
It is also illegal to change conditions so they are worse for the customer than what the law states.
I think this goes for all of EU, but USA is an absolute shit country also regarding consumer rights.
I experienced something similar with a GPU when coin mining made the prices explode.
But I knew they would do that, because the law here is not designed for prices to suddenly explode out of proportion.
So you are only refunded the original price of purchase, which would normally be fine.
This resulted in me using a low end GPU (unsuitable for mining) for almost a year, because I refused to pay the inflated prices for a proper GPU.
I’m sorry to say, but I doubt Louis Rossmann can win this case, because it is not generally feasible to make the law so the customer can demand a replacement, because a replacement isn’t always possible, which is why the seller can fulfill obligations with a refund of the price paid.
If new products had come out at lower prices, a refund is normally a great deal for the customer. But currently in this case it is not.
Their terms were written to allow them to refund less than the purchase price by refunding the current price instead of the purchase price. You buy SSD for $200, a year later the model is reduced to $150, they refund you $150. They haven’t changed those terms, so they are violating their own contract by not refunding at the current price.
OK that would be clearly illegal here (Denmark). They can replace the product, but they can’t make a refund that i smaller than the purchase price.
It is also illegal to change conditions so they are worse for the customer than what the law states.
I think this goes for all of EU, but USA is an absolute shit country also regarding consumer rights.