You have no idea how helpful DoorDash/Ubereats is for people with health issues and no support network. I’m not going to share any of my details but I’d be in a much worse situation if I couldn’t rely on DoorDash for meals.
Yes, before the invention of DoorDash people with health challenges just died. No one could order food and have it delivered by cabs or the restaurant. Not like pizza places did delivery at all let alone base their whole business model around it. Really just a good thing such Uber and Dash companies came along to be super valuable middlemen charging a fee to everyone involved.
I worked delivering food when I was young, all food was able to be delivered way back. It was not just pizza and very common, DoorDash and the like have just gaslit everyone into thinking they are needed. I remember the small town I lived in even had a program to pay for cabs to get groceries for people with limited mobility (this was in the 90’s). We have abandoned working systems like meals on wheels in favor of for profit middlemen.
DoorDash supplanting meals on wheels is terrible. I don’t mean to argue otherwise.
I think awareness of the options was really low, though. And that’s probally what I’m speaking to. And I expect my ignorance was shared. I see your point though. And I can see how I was speaking from ignorance there.
While maybe more people are aware of a way to deliver food and basic supplies in the era of DoorDash, I never really meant to defend them. It just made sense to me that the pervasiveness of DoorDash is improving access. But it’s definitely not improving affordability. Not at all, holy shit.
That is the truly insidious part, people did know and use delivery often back in the day. It was in movies (remember the Chinese take out boxes all the time, those where delivered), it was promoted in every grocery store and was many a young persons first job. But like all things its gone in a weird way, now no one seems to deliver anything out side of being a contractor for an app. Our charities have changed in a similar way, less on the ground help (when I was 12 I helped a version of meals on wheels that had over 6 active vans in a city of 30,000) and more on remote support and fundraising. Not saying they are not trying to do good work, but what people expect in their community now is kinda depressing in its tiny underwhelming way.
Your right it is driving costs up, and also not always improving access outside of major cites. Here is a personal example; I used to be able to get food delivered at my house in a small rural town (1400 people) from the nearest city (25 min drive away). It was more money since you had to pay for the extra distance, and the delivery people did not like it (it cut down on tips spending 50+ min driving for one call) but it was possible. Now I don’t have that option, the Dashes/Ubers/Justeats just don’t even try. It might be that no one would take that job, it might be they never thought of it. Oh and we have as a town had to fund and support a local handibus non profit to deliver things to or drive to appointments people with mobility issues (for whatever the reason is).
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
The part that irritates me is the act like they can’t refund anything after “the store confirmed the order”. One time I meant to check the price of a liquor bottle, dropped phone, between trying to prevent it falling and picking it up I touched the purchase button. The store “confirmed the order” within 30 seconds. Since the store confirmed the order and started “preparing the order” I could cancel it but couldn’t get a refund. The issue? It was 11:15pm. Legally liquor stores can’t sell packaged liquor after 9pm here. Either a. The store didn’t confirm anything and have be not started preparing anything b. The store is openly defying multiple laws. The c. The you are full of shit. Plus what’s “preparing” a bottle of liquor? Why can’t you send a notification of “put it back on shelf” and be done? Fine yeah my mistake of accidentally pressing button, maybe a 10% “restocking fee” still bullshit but acceptable. Not being able to cancel order at all though???
If it’s not clear, the store was closed but order was defaulted to be delivered at 11am the next day as that was next available legal delivery time.
Charge back time! That is like full on Karen mode appropriate (a very rare occurrence).
Since we know what happened is the liquor store just has every order that comes in “confirmed” by default and its just better for them and Dash to work this way. Like what if a child had hit the button? Fuck you I guess?
It’s like DoorDash giving you a partial refund and not actually getting you what you ordered when there is a fuckup by the restaurant.
How satisfied are you with your customer support? I didn’t get what I fucking ordered!
i am chargeback level satisfied
doordash is a horrible example…
they do nothing but keep you lazy… they don’t make the food, package the food, or see the food… that’s the restaurant’s problem, not doordash
that said, don’t use doordash… or Uber…
You have no idea how helpful DoorDash/Ubereats is for people with health issues and no support network. I’m not going to share any of my details but I’d be in a much worse situation if I couldn’t rely on DoorDash for meals.
Yes, before the invention of DoorDash people with health challenges just died. No one could order food and have it delivered by cabs or the restaurant. Not like pizza places did delivery at all let alone base their whole business model around it. Really just a good thing such Uber and Dash companies came along to be super valuable middlemen charging a fee to everyone involved.
Pizza every day isn’t great.
And those other contexts were not as pervasive as DoorDash has become.
I worked delivering food when I was young, all food was able to be delivered way back. It was not just pizza and very common, DoorDash and the like have just gaslit everyone into thinking they are needed. I remember the small town I lived in even had a program to pay for cabs to get groceries for people with limited mobility (this was in the 90’s). We have abandoned working systems like meals on wheels in favor of for profit middlemen.
DoorDash supplanting meals on wheels is terrible. I don’t mean to argue otherwise.
I think awareness of the options was really low, though. And that’s probally what I’m speaking to. And I expect my ignorance was shared. I see your point though. And I can see how I was speaking from ignorance there.
While maybe more people are aware of a way to deliver food and basic supplies in the era of DoorDash, I never really meant to defend them. It just made sense to me that the pervasiveness of DoorDash is improving access. But it’s definitely not improving affordability. Not at all, holy shit.
That is the truly insidious part, people did know and use delivery often back in the day. It was in movies (remember the Chinese take out boxes all the time, those where delivered), it was promoted in every grocery store and was many a young persons first job. But like all things its gone in a weird way, now no one seems to deliver anything out side of being a contractor for an app. Our charities have changed in a similar way, less on the ground help (when I was 12 I helped a version of meals on wheels that had over 6 active vans in a city of 30,000) and more on remote support and fundraising. Not saying they are not trying to do good work, but what people expect in their community now is kinda depressing in its tiny underwhelming way.
Your right it is driving costs up, and also not always improving access outside of major cites. Here is a personal example; I used to be able to get food delivered at my house in a small rural town (1400 people) from the nearest city (25 min drive away). It was more money since you had to pay for the extra distance, and the delivery people did not like it (it cut down on tips spending 50+ min driving for one call) but it was possible. Now I don’t have that option, the Dashes/Ubers/Justeats just don’t even try. It might be that no one would take that job, it might be they never thought of it. Oh and we have as a town had to fund and support a local handibus non profit to deliver things to or drive to appointments people with mobility issues (for whatever the reason is).
Well, it’s definitely tangential. The only overlap is how their refunds don’t actually fix anything and there is no path to actually addressing the original customer intent. A new order would be more money, and a gamble on the same error happening (maybe even intentional neglect by the people at the restaurant). And having to go out and get it yourself breaks the whole reason you engaged with the company at all.
It’s a very broken customer service system they have. And it has to be that way to keep their margins.
The part that irritates me is the act like they can’t refund anything after “the store confirmed the order”. One time I meant to check the price of a liquor bottle, dropped phone, between trying to prevent it falling and picking it up I touched the purchase button. The store “confirmed the order” within 30 seconds. Since the store confirmed the order and started “preparing the order” I could cancel it but couldn’t get a refund. The issue? It was 11:15pm. Legally liquor stores can’t sell packaged liquor after 9pm here. Either a. The store didn’t confirm anything and have be not started preparing anything b. The store is openly defying multiple laws. The c. The you are full of shit. Plus what’s “preparing” a bottle of liquor? Why can’t you send a notification of “put it back on shelf” and be done? Fine yeah my mistake of accidentally pressing button, maybe a 10% “restocking fee” still bullshit but acceptable. Not being able to cancel order at all though???
If it’s not clear, the store was closed but order was defaulted to be delivered at 11am the next day as that was next available legal delivery time.
Charge back time! That is like full on Karen mode appropriate (a very rare occurrence).
Since we know what happened is the liquor store just has every order that comes in “confirmed” by default and its just better for them and Dash to work this way. Like what if a child had hit the button? Fuck you I guess?
If I did it right now same thing would happen… With 2 different liquor stores
Yeah, it looks like that is by design then. Glad I don’t deal with those programs myself. I would worry opening the thing on my phone.