I’m not convinced GOG owes us any explanation beyond that. Even in the worst case where the accusers are right and it was an intentional dog-whistle, the marketing guy who did it probably gave his superiors the same explanation we got, in which case GOG management genuinely believes they already 100% told us what happened.
Also, the argument that GOG not sending the email to Germany proves they knew that it was bad ahead of time on an organizational level is common enough to be worth addressing here. It ignores how localization is often done, one person writing a template that then goes to others to localize and send out individually. I assume adding some review time between localization and send out is among the process changes they mentioned.
GOG’s founder did eventually give a better reply here (scroll to Mikee’s comment): https://www.gog.com/forum/general/nazi_symbols_in_an_email_and_bs_excuse/page18
I’m not convinced GOG owes us any explanation beyond that. Even in the worst case where the accusers are right and it was an intentional dog-whistle, the marketing guy who did it probably gave his superiors the same explanation we got, in which case GOG management genuinely believes they already 100% told us what happened.
Also, the argument that GOG not sending the email to Germany proves they knew that it was bad ahead of time on an organizational level is common enough to be worth addressing here. It ignores how localization is often done, one person writing a template that then goes to others to localize and send out individually. I assume adding some review time between localization and send out is among the process changes they mentioned.