sanitation@lemmy.today to Technology@lemmy.worldEnglish · vor 23 TagenNew Orleans will use AI to answer 911 calls instead of a humanwww.shreveporttimes.comexternal-linkmessage-square221fedilinkarrow-up1536cross-posted to: usa@lemmy.causa@midwest.social
arrow-up1536external-linkNew Orleans will use AI to answer 911 calls instead of a humanwww.shreveporttimes.comsanitation@lemmy.today to Technology@lemmy.worldEnglish · vor 23 Tagenmessage-square221fedilinkcross-posted to: usa@lemmy.causa@midwest.social
minus-squareChaf@slrpnk.netlinkfedilinkEnglisharrow-up8·vor 22 TagenYou don’t need AI for that. Automated phone answering systems do exist, and can redirect people.
minus-squareFmstrat@lemmy.worldlinkfedilinkEnglisharrow-up8·edit-2vor 22 TagenThis is basically a beefed up IVR with better customer satisfaction reports, so… yes. But as I said in the other comment, giving updates to callers is something a standard answering system can’t do.
You don’t need AI for that. Automated phone answering systems do exist, and can redirect people.
This is basically a beefed up IVR with better customer satisfaction reports, so… yes.
But as I said in the other comment, giving updates to callers is something a standard answering system can’t do.