Should have never picked the Gank Squad warranty.
Article is about a Reddit post, which is itself little more than a title and the picture if the service order: https://www.reddit.com/r/mildlyinfuriating/s/hEubi4GAnw
The headlines - including those from other publications - make it sound like Best Buy stole 32GB of memory by not returning it to the customer.
What is puzzling is that instead of sending a new 32GB DDR5 RAM module back to the owner, as the total 64GB was purchased as part of the original gaming laptop’s configuration, Best Buy shipped the old one, which was likely defective and may be the reason why the machine broke down.
The hypothesis that the module was defective is pure conjecture.
The service note:
Unit has two 32GB sticks for a total of 64GB, this unit only acept 32GB RAM maximun. One stick of 32Gb has been removed and send back to client with unit. Unit passed all test
I could easily see an inexperienced technician finding that the system fails to POST with both slots populated, but otherwise POSTs with either module in either slot. In addition to a failed memory module, there is the possibility of a fault in one memory channel or in the CPU’s memory controller.
I was wondering why the OP didn’t send the laptop to Lenovo, the device’s manufacturer. Reading through the post and comments, it becomes evident that Lenovo never sold this system with a 64GB configuration, which is the likely source for the incompatibility claim, and that the OP actually bought this from a third party marketplace seller on Best Buy’s site.
I don’t know the details of the warranty they have through Best Buy, if any, but if Best Buy sold them any kind of protection plan, depending on the terms, they should make the customer whole with what they had originally purchased.
Doing the work of a hero out here.
They bought it from a best buy marketplace seller, not best buy direct. The model does officially support only 32gb.
They put their brand name on it to gain customer trust. Then they have to take the blame if something goes wrong
Not how it works.
Should be
Can’t disagree with that.
I’ve always wondered how companies like Best Buy, CVS and Walgreens are still in business. Best Buy for being shit scammers and the other two for their outrageous prices.
At least where I’m from, CVS and Walgreens have a near monopoly on doling out the pharmaceuticals.
Amazon: “hold my pill bottle, we’ve got a new monopoly to capitalize on”
For me, it’s one of the only places in my town where I can buy electronics without supporting Amazon.
Best Buy used to use their own employees in Geek Squad to do in home services which was helpful for people that needed a home theater setup or appliance setup. The company now uses a bunch of third party contractors though so I imagine its only time that enough people realize their services are useless now.
At one point a third party installer killed their customer and burned the house down. I think that was in Florida. I have no idea how that didn’t crumble their business model of using a third party service.
The fuck? Wow. I was one of those geeksquad agents back in the day. I left them when they started to tell us to be scummy with our clients. Basically mislead them and sell them shit they didn’t need. I didn’t know it has gotten this bad.
This was the incident. The third party that do the appliance deliveries do the installs now too. Obviously they are not paid well and this happens.
Did they have AJU when you worked there? That’s tied with “terrible store management” for reasons I left.
I don’t remember this acronym. But we probably didn’t since I don’t remember it. It was nice until Best Buy started encroaching into our work little by little then it fucking became unbearable. I actually went into deep depression because of the job until I left.
It was basically a system where computer repairs were farmed out to remote workers in other countries. You charge a customer $200 to remove viruses from a computer; then, the company pays you $12/hr to hook it up to the network and open an orange flavored logmein session so the company can pay someone <$5/hr to run a few anti-virus programs on it (and probably 20 other machines at any given time) and call it good.
It felt like actively stealing from people for a living. At some level I could get over the outrageous cost of the services under the idea that I had skills the customer didn’t, and those were worth money. And even the large discrepancy in what I charged and what I got paid because of all of the company overhead. But AJU was a step far enough for me to see it for what it was - exploitation at every level.
