I don’t think this accounts for situations where people never read any announcements or docs and DM you with the same questions over and over again despite your best efforts to spread the knowledge.
People who DM you with Hi <Name> or GM! Then silence.
People who don’t know how to use asynchronous communication and are still stuck in the email era.
A cheap smart auto reply is worth more to me than hurting people’s feelings. My feelings are hurt when you think it’s okay to ask me a question in the FAQ, especially when it’s an established doc site.
Things aren’t this black and white, what I experience is not the same as this person. I may paste some AI slop vomit but that may very well be the insult that I am reaching for as I will not be your personal search engine for simple troubleshooting.
I actually like responding to these things. Its nice to chat with someone. The problem generally is my bosses don’t like it as a use of my time. I sorta miss back when being a tech person meant helping people individually with what they needed half the time. It was a nice break from the servers and such.
I don’t think this accounts for situations where people never read any announcements or docs and DM you with the same questions over and over again despite your best efforts to spread the knowledge.
People who DM you with Hi <Name> or GM! Then silence.
People who don’t know how to use asynchronous communication and are still stuck in the email era.
A cheap smart auto reply is worth more to me than hurting people’s feelings. My feelings are hurt when you think it’s okay to ask me a question in the FAQ, especially when it’s an established doc site.
Things aren’t this black and white, what I experience is not the same as this person. I may paste some AI slop vomit but that may very well be the insult that I am reaching for as I will not be your personal search engine for simple troubleshooting.
I actually like responding to these things. Its nice to chat with someone. The problem generally is my bosses don’t like it as a use of my time. I sorta miss back when being a tech person meant helping people individually with what they needed half the time. It was a nice break from the servers and such.