My coworkers use Claude like an actual brain subscription, and I have started to write off everything they say as if it came straight from the AI. They have gained so much unearned confidence about shit they have no idea about, and have even argued with the development team about it.

I got into an argument about how in band and out of band DTMF work with one of them for a solid half hour before they finally admitted they didn’t actually know but were going off what claude said.

I wanted to punch them for wasting everyone’s time. If you don’t understand stop answering definitively like you’re the expert.

Some customers have switched to using AI emails too. Customers that used to ask extremely low level questions will now submit a 2 page long email with action items and explinations about why our product does X, Y, Z, and I have to read it twice to figure out their problem isn’t even in the action items because the AI hyper focused on the wrong thing.

Like ok thanks you dumped the entire app log into Claude and asked it “why no work” and Claude read an error message that’s benign and now the customer is demanding fixes for something that is not and never has been a problem and won’t actually solve the root issue.