I actually had this happen with PostNord, and managed to get them to fix it.
I was getting my bike delivered and they gave me the standard 5 hour delivery window. When there were a few minutes left I got a call which I took immediately, and then they instantly hung up on me. A few minutes later I got a notification about a failure to deliver because I was not responding, and that I could go pick up the thing at their facility which was way out in the middle of nowhere.
There was no chance that I would actually be able to neither get there nor bring the package back since I don’t have a car.
Thankfully I called their support line and explained the situation, and they apologized profusely and sent the package out for delivery the next day, at which point they actually held up their end of the bargain and delivered properly.
I suspect there’s some bad incentives going on for the drivers, like them being scheduled to deliver an unrealistic amount of packages etc. Annoying regardless
I actually had this happen with PostNord, and managed to get them to fix it.
I was getting my bike delivered and they gave me the standard 5 hour delivery window. When there were a few minutes left I got a call which I took immediately, and then they instantly hung up on me. A few minutes later I got a notification about a failure to deliver because I was not responding, and that I could go pick up the thing at their facility which was way out in the middle of nowhere.
There was no chance that I would actually be able to neither get there nor bring the package back since I don’t have a car.
Thankfully I called their support line and explained the situation, and they apologized profusely and sent the package out for delivery the next day, at which point they actually held up their end of the bargain and delivered properly.
I suspect there’s some bad incentives going on for the drivers, like them being scheduled to deliver an unrealistic amount of packages etc. Annoying regardless