That is an insane decision made even worse by the part at the end about 2nd levels.
And on the topic of registrars, let me tell you about the bullshit I’m dealing with.
Fuck gandi.net. If you have domains registered there, MOVE THEM ASAP. If the rest of my message doesn’t convince you, maybe the fact that renewals cost $38 now will.
They got bought out in 2023. I just found that out on Monday when the domain I’ve had there for 25 years expired (despite being set to autorenew)
Just log in, right? Well my dumb ass uses that domain as a catch-all inbox. My gandi account email is [name]-gandi@[domain].com. And they use 2FA.
They don’t list a phone number and their live chat window is 8-11am Paris time. So every day this week I’ve been waking up at 4am to talk to them.
Monday: I tell them the situation. They tell me I can click the button to send the code to my phone. This button does not exist. They tell me they will email a form to fill to change the email address.
Tuesday: I concluded that if they sent it at all, it must have been to the old email. They say they will send it again. This time it works
Wednesday: having submitted the form, photos of my license, and a selfie holding my ID and the form, they respond saying I need to retake the photo because part of the form was cropped. The white space. Not the text. I provide.
Thursday: I sit in live chat queue for 30+ minutes until the time window closes. 15 minutes before it was supposed to
Today: Nothing.
Sorry to commandeer your post with a rant but I am so pissed about domains this week.
That is an insane decision made even worse by the part at the end about 2nd levels.
And on the topic of registrars, let me tell you about the bullshit I’m dealing with.
Fuck gandi.net. If you have domains registered there, MOVE THEM ASAP. If the rest of my message doesn’t convince you, maybe the fact that renewals cost $38 now will.
They got bought out in 2023. I just found that out on Monday when the domain I’ve had there for 25 years expired (despite being set to autorenew)
Just log in, right? Well my dumb ass uses that domain as a catch-all inbox. My gandi account email is [name]-gandi@[domain].com. And they use 2FA.
They don’t list a phone number and their live chat window is 8-11am Paris time. So every day this week I’ve been waking up at 4am to talk to them.
Monday: I tell them the situation. They tell me I can click the button to send the code to my phone. This button does not exist. They tell me they will email a form to fill to change the email address.
Tuesday: I concluded that if they sent it at all, it must have been to the old email. They say they will send it again. This time it works
Wednesday: having submitted the form, photos of my license, and a selfie holding my ID and the form, they respond saying I need to retake the photo because part of the form was cropped. The white space. Not the text. I provide.
Thursday: I sit in live chat queue for 30+ minutes until the time window closes. 15 minutes before it was supposed to
Today: Nothing.
Sorry to commandeer your post with a rant but I am so pissed about domains this week.