Earlier this week, Gamers Nexus, Level1Techs, and independent security researchers detailed some alarming findings about how LG’s TVs are logging and uploading data on its users. Now the company is pushing back against those allegations, saying that “Some recent media coverage may have contributed to misconceptions about how LG smart TVs work.”

LG released a statement in which it claims that its “TVs do not continuously record or transmit users’ conversations,” and that wake-word detection is all processed locally. However, the word “continuously” is doing a lot of heavy lifting here as Gamers Nexus demonstrated an LG TV keeping extensive logs of ambient conversations long after one would assume its AI assistant had stopped listening.

LG also said that its features like “Automatic Content Recognition (ACR), voice recognition, and interest-based advertising are optional,” and “not enabled by default.” The company says that:

ACR uses audio fingerprinting technology using the TV’s internal audio processor (not a speaker) to identify content and does not collect screenshots, screen recordings, video recordings, voice recordings, or other audio recordings from the TV.

The company did not address broader concerns about how much data it collects, who it shares it with, the potential for bad actors to exploit its features, or the misleading way in which its privacy options are presented.

    • Wildmimic@anarchist.nexus
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      8 hours ago

      I loved how he showed the printout of LGs legal agreements - somewhere around 10 hours of continuous reading - and that doesn’t even encompass the agreements of LGs partners who they sell your data to

  • Bluegrass_Addict@lemmy.ca
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    23 hours ago

    I assume they said some garbage, then a bunch of lies about reality, then attempts to gaslight people, followed up by more lies.

    it’s all company standards… lie and bullshit

    • Wildmimic@anarchist.nexus
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      8 hours ago

      Louis Rossman commented yesterday that he is happy that LG reacted like all these companies do - they just lie, which according to him makes his job easier

    • halcyoncmdr@piefed.social
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      19 hours ago

      They basically said “no, you lie” then continue on to say they do everything they’re accused of, but in wording designed to be confusing or just using different words that mean the same thing.

      Oh, and saying everyone else does it. And the agreement you HAVE to say yes to allows them to. And that it’s YOUR responsibility to not have THEM record children, guests, etc. without their knowledge.