cross-posted from: https://lemmy.world/post/54354442
Outlook, Teams, Copilot, SharePoint: down 5+ hours today.
Microsoft’s SLA allows 44 minutes of downtime per month.
Today blew past that before lunch was over.
That means a credit:
25% if you were down more than 44 minutes
50% if you were down more than about 7 hours
Microsoft won’t apply it automatically. You have to ask.
How (2 minutes):
M365 admin center → Support → New service request → “SLA credit for EX1550543 / MO1550821”
(+ TM1550488 if Teams died this morning)
Bought through a reseller? Ask them.Do this today: note when it went down, when it came back, and how many users were affected.
Every credit nobody claims tells Microsoft outages are free.
Claim it. Share this with your IT team.
Original Post - https://www.reddit.com/r/Outlook/comments/1xur27a/microsoft_owes_you_money_for_todays_outage_they/
PS: Make it hurt.
Assuming Outlook is working :P
If not by email, then by Instant Messenger.
If not by IM, then by carrier pigeon.
If not by carrier pigeon, then by aldis lamp.
If not by aldis lamp, then by smoke signal.
If not by smoke signal, then by rider on horse back.
It is only after exhausting all these means that I will finally submit to calling.