Those kinds of people won’t really be any nicer without this training, either. At least we can make them take it for a day. I’m still behind the plan (however, at a lot of places you need more than 1 day of experience to grasp how the whole system works and why some complaints are actually ridiculous).
My thought project on the subject has actually been a bit more expansive -
Before the age of 25, everyone must complete 1000 hours (~6 mo) in a customer facing position in one of the following roles:
Retail
Food Service
Call Center
Service must be completed with under x number of verified complaints.
Age limit may have to be tweaked. There would have to be some kind of oversight board to prevent people from being assholes the whole time they’re there. Also, some kind of minimum service block to prevent doing it piecemeal a week at a time or something.
While I’ve subscribed to this philosophy for decades at this point, there is a possible issue that was really hammered home by COVID -
there will be a non-zero number of people who will be even shittier because “I had to ensure it, so they should, too!”
Those kinds of people won’t really be any nicer without this training, either. At least we can make them take it for a day. I’m still behind the plan (however, at a lot of places you need more than 1 day of experience to grasp how the whole system works and why some complaints are actually ridiculous).
My thought project on the subject has actually been a bit more expansive -
Age limit may have to be tweaked. There would have to be some kind of oversight board to prevent people from being assholes the whole time they’re there. Also, some kind of minimum service block to prevent doing it piecemeal a week at a time or something.