I got into this situation because something was marked as harassment on my Reddit account, which banned me for 3 days. I had no intention to cause harm, I was just correcting someone over a movie detail that involved transgender but did not criticize trans people at all, but that’s not the issue. For some reason, I panicked, wasn’t thinking straight, and proceeded to delete that account and make a new one, which is ban evasion. I’m stupid, and for some reason I thought I could make a new account and it’d be fine. I didn’t even need Reddit at that time or used it very often at all, so I don’t know why I did that. My account got shadow banned a few hours later, which is permanent. What I did was stupid, and I regret my decisions. I’ll stay away from anything remotely controversial next time, and I won’t create accounts to circumvent the ban again. I never had a malicious intent though, I just want to use Reddit to ask specific questions, socialize about interests, and help others. I contacted Reddit through a support ticket a few times (once a week) and it has been almost a month, yet there is no response, though I’ve heard it can take several months for a response, if they respond at all, and I could possibly be filing too many tickets. I think it disabled me from logging into the banned account to appeal, so I can’t appeal another way. Since I broke the ToS, I am wondering if there is any hope for me. I consider Reddit to be useful in some aspects so it is a bit of a bummer, but it is the consequences of my actions I guess. A permanent life ban is a lot though :/ but it’s just a website. It’d be nice to get my account back which is why I am asking, but I totally understand if I can’t use Reddit again. Reddit sucks overall but it can be useful sometimes. I’ll move on though

Posted this somewhere else but found out this was a better community

    • Auster@thebrainbin.org
      2·
      24 hours ago

      Dunno for Reddit specifically, but I’ve seen companies, staffers and related responding on Discord, Twitter, Facebook and directly through email. Also yet to test, but I’ve seen some with presence on Bluesky too.

        • Auster@thebrainbin.org
          2·
          24 hours ago

          Can’t truly know without trying. And in case it improves your hopes, I’ve seen cases of people being helped respectively by Steam’s owner and Xbox’s CEO directly just by finding the right emails and asking politely and orderly.

          • stupidperson@lemmy.worldOP
            2·
            24 hours ago

            Those are probably extremely rare, major cases. Mine would not be taken seriously, and I think Reddit is also worse at this stuff.

              • stupidperson@lemmy.worldOP
                1·
                12 hours ago

                How would I even find the Reddit staff’s other accounts besides the CEO? Even if I do find an account of a Reddit admin, I’m not supposed to contact them through there.

                • Auster@thebrainbin.org
                  1·
                  12 hours ago

                  Twitter is more of a formal place when it involves organizations, so you can tell easily if you can deal with these things there. From my experience, Facebook is also similar.
                  And about Discord, individuals and some times even organizations point to there, so that’s a reassurance. Also you could try commenting (politely) in their public posts about your issue, indicating you need help. And worst comes worse, if your country has an equivalent to the Brazilian site “Reclame Aqui”, a site for registering issues in services that even companies started paying attention to, you could comment there.
                  Also I don’t know why you think you couldn’t. If anything, they seem to refuse communication, and in due process the accused can defend oneself, so you’d be looking for ways to do so.