“Yeah, so I’ve got an issue with my computer, and I am getting an error message”
“What does the error message say?”
“Dont really know, lots of gibberish”
“Would you mind reading that gibberish to me”
“I’ll send you a screenshot”
“Allright, I’ll look at it once I got it, and come back to you”
At which point I will hang up, wait 10 minutes for their email, look if its something urgent and if it isn’t, wait about an hour or two before emailing them back my answer.
“Yeah, so I’ve got an issue with my computer, and I am getting an error message”
“What does the error message say?”
“Dont really know, lots of gibberish”
“Would you mind reading that gibberish to me”
“I’ll send you a screenshot”
“Allright, I’ll look at it once I got it, and come back to you”
At which point I will hang up, wait 10 minutes for their email, look if its something urgent and if it isn’t, wait about an hour or two before emailing them back my answer.