The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
Eh, to my knowledge, something like OpenAIs Whisper API for audio transcription is only $0.006/min, so $8.64 for an entire day’s worth of audio. From there, you could run some basic non-AI heuristics to determine if keywords were uttered or not per customer interaction.