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Joined 1 year ago
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Cake day: November 10th, 2024

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  • Thanks, I missed that detail. It’s probably because of the “no class action” clause that this is a “mass arbitration”.

    Unfortunately that usually means that Google is paying a specific company to decide on the outcome of the case. in this case it looks like American Arbitration Association has a contract with Google.

    They’re supposed to be fair for both sides, but it’s been shown that they almost always rule in favor of the company that has pre-selected them.

    If anyone is in this situation, they will likely have a much better chance by convincing a judge to allow a different 3rd party to arbitrate the case.



  • Following up on this. I sent an email out to the team and got a response already.

    To summarize, they would rather the solution work through updates for security fixes, but they were willing to compromise if automatic updates were disabled with the option for users to manually update somehow:

    Tap for email/response

    Initial email:

    Hi,

    Just a quick question about this point in the bounty:

    - Restore the fridge to its original functionality, by removing any possibility of adverts being presented on the display (all other smart features must be retained)

    When you say, “all other smart features must be retained” does this mean that the solution must retain the ability to allow the fridge to automatically update its firmware if Samsung pushes out a future update?

    Would it be okay if, instead, we disabled the automatic update but still allowed the end user to manually update if they really wanted to?

    Or would it be okay if the end user could just reapply the solution after an official firmware update?

    Thanks,
    <Redacted>

    Response:

    Hey <Redacted>,

    Just chatted with the team, and we think it would be better for it to have updates, and optional ones sounds like a sensible compromise. We don’t want to sacrifice security for control. I hope that answers your question. Thanks!