I’m glad they are killing physical cards as you get zero support on them anyway. Received one a couple years back, my wife purchased it at a 7/11 on Dec 24, gave it to me Dec 25, I go to enter it on Dec 26 and last 4 digits under the wax scratch were undecipherable, submit a ticket to Steam and was told the code was already used and to contact retailer.
Obviously the retailer has a “no refund” policy and provides no support. Valve of course should easily be able to track which account received the funds, but nope, not even willing to track obvious fraud while I held the physical card in my possession with receipt from retailer showing original purchase and activation.
Left a bad taste and I lost a bit of respect for Steam, barely purchased anything since and we don’t buy Steam cards for the kids anymore either.
I’m glad they are killing physical cards as you get zero support on them anyway. Received one a couple years back, my wife purchased it at a 7/11 on Dec 24, gave it to me Dec 25, I go to enter it on Dec 26 and last 4 digits under the wax scratch were undecipherable, submit a ticket to Steam and was told the code was already used and to contact retailer.
Obviously the retailer has a “no refund” policy and provides no support. Valve of course should easily be able to track which account received the funds, but nope, not even willing to track obvious fraud while I held the physical card in my possession with receipt from retailer showing original purchase and activation.
Left a bad taste and I lost a bit of respect for Steam, barely purchased anything since and we don’t buy Steam cards for the kids anymore either.