I’m going to being contrarian, as is my bit.
I self-host everything and fully believe everyone else should too.
HOWEVER, if your self hosted shit breaks for say, 3 days, how much money is this going to cost you?
For business stuff you really really should determine what your backup plan for ‘Oops shit’s dead’ is well before shit’s dead, and honestly, in some cases, maybe it makes more sense not to host everything and have a couple of things that would wreck your business provided by a SaaS company that has a SLA, and on-call engineers, and all that good shit.
Just a thought to keep in mind, I suppose.
Well, a fault isn’t just an outage.
You said the other person involved isn’t technical: what if say, a database corrupts itself and you’re on vacation for a week.
Is the expectation that you’ll always be available all the time to fix technical problems?
And, as a failure state: what happens if you simply cannot be reached for that week no matter what. What’s the failover plan for the rest of the people involved in the business?