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I almost forgot that Steam had a need for support.
In the ~two decades I’ve been using steam, I’ve only contacted support once, to refund a PS2-era PoP, which I bought many months prior, and only spent 20 minutes unsuccessfully trying to get it running on Windows 11.
I wonder how much more often the average user contacts support than me (which is about 0.00013 times a day)
Noo valve dont do it. There is nothing to gain and so much to lose
Well…just in case here are some alternatives cause I certainly can’t predict what will come of this decision.
Alternatives
I’m genuinely really tired of AI being shoved into everything.
At this point if anyone wants whatever AI/LLMs provide, you do you; I’m not gonna stop you.
I’m just gonna move on and continue to adapt cause it really seems like it’ll be shoved into anything, (especially things closest to proprietary products/services); without rhyme or reason until morale improves or the bubble collapses.
They can’t resist the siren song.
I can only hope Valve uses Free Software LLMs if they go that route. Otherwise, forget about it.
Seems like they could be experimenting with an LLM to improve server-side anti-cheat.
LLM are entirely the wrong tool for that. They’ve used neural nets for their anti cheat for a while but cheating has nothing to do with language so large language models are not for that. They could however use them to police the steam forums but only if a comment gets reported otherwise you’re putting every comment through an llm which would cost a fuckton
