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I almost forgot that Steam had a need for support.
In the ~two decades I’ve been using steam, I’ve only contacted support once, to refund a PS2-era PoP, which I bought many months prior, and only spent 20 minutes unsuccessfully trying to get it running on Windows 11.
I wonder how much more often the average user contacts support than me (which is about 0.00013 times a day)
Same, contacted support one time only in about 9 years for a refund on a game I played for 15 minutes or so and realized it was not what the short video and notes really described it as. No questions asked, total refund.
Noo valve dont do it. There is nothing to gain and so much to lose
Well…just in case here are some alternatives cause I certainly can’t predict what will come of this decision.
Alternatives
I’m genuinely really tired of AI being shoved into everything.
At this point if anyone wants whatever AI/LLMs provide, you do you; I’m not gonna stop you.
I’m just gonna move on and continue to adapt cause it really seems like it’ll be shoved into anything, (especially things closest to proprietary products/services); without rhyme or reason until morale improves or the bubble collapses.
They can’t resist the siren song.
I can only hope Valve uses Free Software LLMs if they go that route. Otherwise, forget about it.
Seems like they could be experimenting with an LLM to improve server-side anti-cheat.
LLM are entirely the wrong tool for that. They’ve used neural nets for their anti cheat for a while but cheating has nothing to do with language so large language models are not for that. They could however use them to police the steam forums but only if a comment gets reported otherwise you’re putting every comment through an llm which would cost a fuckton
