The place I take my car actually has the guys wearing little GoPro style body cams and they talk you through the work they are doing as they do it for your review after. Anything they touch gets recorded and you get pretty much an uninterrupted cut of the whole job. I was really impressed with the professionalism. Not the reason I went there in the first place but the honesty and transparency are why I keep coming back.
Anyhow just wanted to point out it’s entirely possible to run a repair business without talking shit about your customers or their property while also treating their possessions with respect.
Having to control my mouth for 90% of a full workday while making peanuts for a job that’s not even customer facing sounds like hell. Surveillance culture is getting out of hand.
I have seen these, these are cool and nice addition that some workshop supply, I’ve seen these commonly for shops who carry out pre purchased inspections or other vehicle safety inspection. Our shop has a similar process but for vehicle warranty or diagnosis process, sometimes we supply these videos to customers if they request.
We do what we can to respect customers, personally I’ll leave notes for a customers occasionally, situation like emptying glove boxes when changing pollen filters and apologize if I put things back incorrectly, same with boots when doing spare wheels pressures, but our shop tries to put as big of a disconnect between mechanics and the customers, and in the world of dealerships, this is the normal in my experience, the service advisor you talk will never touch your car, and the mechanic who works on the car, you will never know, and this is usually how it goes. Some independent shops are less like this, but still distance customers and mechanics where they can, which I honestly see as being okay, mainly as a lof the most skilled mechanics I’ve dealt with have the least people and communication skills.
Personally, I’d pay extra based on how funny the talking shit was. Roast me, fellas! Make fun of all the clutter on my back seat! Laugh at the brake lights that illuminate the inside!
I wish most of the customers we had were you! Some of the things we have found in glove boxes when we have to do the pollen filter, it is an entertainment to us 100%, though please removed any “used” or “preloved” items out, thank you 🫶
The place I take my car actually has the guys wearing little GoPro style body cams and they talk you through the work they are doing as they do it for your review after. Anything they touch gets recorded and you get pretty much an uninterrupted cut of the whole job. I was really impressed with the professionalism. Not the reason I went there in the first place but the honesty and transparency are why I keep coming back.
Anyhow just wanted to point out it’s entirely possible to run a repair business without talking shit about your customers or their property while also treating their possessions with respect.
Having to control my mouth for 90% of a full workday while making peanuts for a job that’s not even customer facing sounds like hell. Surveillance culture is getting out of hand.
I have seen these, these are cool and nice addition that some workshop supply, I’ve seen these commonly for shops who carry out pre purchased inspections or other vehicle safety inspection. Our shop has a similar process but for vehicle warranty or diagnosis process, sometimes we supply these videos to customers if they request.
We do what we can to respect customers, personally I’ll leave notes for a customers occasionally, situation like emptying glove boxes when changing pollen filters and apologize if I put things back incorrectly, same with boots when doing spare wheels pressures, but our shop tries to put as big of a disconnect between mechanics and the customers, and in the world of dealerships, this is the normal in my experience, the service advisor you talk will never touch your car, and the mechanic who works on the car, you will never know, and this is usually how it goes. Some independent shops are less like this, but still distance customers and mechanics where they can, which I honestly see as being okay, mainly as a lof the most skilled mechanics I’ve dealt with have the least people and communication skills.
Personally, I’d pay extra based on how funny the talking shit was. Roast me, fellas! Make fun of all the clutter on my back seat! Laugh at the brake lights that illuminate the inside!
I wish most of the customers we had were you! Some of the things we have found in glove boxes when we have to do the pollen filter, it is an entertainment to us 100%, though please removed any “used” or “preloved” items out, thank you 🫶
Mercedes service shops do this too 😍