• Repple (she/her)@lemmy.world
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    3 hours ago

    Yeah it really feels like an LLM should work better than a phone tree for that, but every time I actually encounter one it’s so so much worse.

    • Rhaedas@fedia.io
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      3 hours ago

      I wouldn’t be surprised if there’s instructions to modify the system prompt to maximize effectiveness, and everyone leaves it at the generic default. Just like so many people leave other things at the default and just plug it in and go. Thank goodness the Cisco hold music is decent. I grew to love it while holding on the VA phone lines a lot for my dad.

      • bthest@lemmy.world
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        3 hours ago

        Shouldn’t the default settings work for the tasks that it’s advertised to? I mean when I buy software I don’t expect it to be set to “be shit” mode by default.