BMW dealership reinstated the AI offer after hearing from CBC News

  • Rentlar@lemmy.ca
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    3 days ago

    Shadbolt said that, due to miscommunication from a human employee, Quinn misinterpreted the amount Giacomelli owed on the car — $27,162.79 — as the amount BMW would pay to buy back the vehicle.

    As soon as it is within the context window, there’s always a risk that LLMs just start running with that.

    Imagine if the customer said “I’m trying to buy a new BMW that’s $34997”. Then asked the AI what an appropriate sell price would be for his current car including “trade-up incentives” or something like that.