The decision to record the entire process could prove vital if the buyer seeks a refund. The footage begins before the package is opened and captures the pickup-point employee handing it over, making it much harder to suggest the customer swapped the card himself.
Back when FedEx employees were swiping pixel phones from customer packages so often that it was reported weekly+ on reddit (2016-2021 or so), when I would order a new device, I’d request signature on delivery, and film receiving the package (+ my doorbell cam for a different perspective) all the way until I had the phone out of the packaging and in my hand.
Concerns of it occurring were so rampant that it sparked my migration away from Google services, so that if it happened to me and I got pushback from the abysmal cs, a chargeback and eventual account suspension wouldn’t harm me beyond the inconvenience of filing the chargeback.
Back when FedEx employees were swiping pixel phones from customer packages so often that it was reported weekly+ on reddit (2016-2021 or so), when I would order a new device, I’d request signature on delivery, and film receiving the package (+ my doorbell cam for a different perspective) all the way until I had the phone out of the packaging and in my hand.
Concerns of it occurring were so rampant that it sparked my migration away from Google services, so that if it happened to me and I got pushback from the abysmal cs, a chargeback and eventual account suspension wouldn’t harm me beyond the inconvenience of filing the chargeback.