Instant power loss as soon as unplugged

No recent drops or bumps that I can recall

SteamOS reports 100% battery and healthy

Opened it up and reseated battery connections, everything looks ok but no dice

Claude guesses it’s still a failed battery but don’t want to drop $130 on a guess, any other suggestions before I buy a new battery?

  • rabber@lemmy.caOPEnglish
    13·
    19 hours ago

    No way, they just gave me a free prepaid shipping label and will do an RMA despite being well out of warranty!

    Based on the information you have provided, we believe it is unlikely that the current issue reflects a problem with this device as it was delivered to you. It may instead be related to your particular use of the product. Also, your device is already beyond the warranty period. Regardless, we would like to offer complimentary service as a gesture of goodwill.

    • Krudler@lemmy.worldEnglish
      7·
      10 hours ago

      Valve is legit. I was in early adopter of the steam link and steam controller… When I had issues out of warranty and unable to get good service due to being in canada, they just gave me no-questions-asked replacements!