“Don’t turn off” is the worst kind of status message.
When it eventually hangs for various reasons, you actually do need to turn off your pc for it to complete or to let it roll back in an error state.
When “just hang in there” is still present on the third day you’ll start wondering why you bought that piece of furniture and won’t mind the consequences of turning it off.
The average user does not want to see that and does not need to see that. That’s how you end up with thousands of support requests of “why is my computer showing these errors?”
Things should be abstracted from the users by default. There’s no need for grandma to see a console output every time windows needs to update.
I disagree. I think that some aspects of the software should be open about what they’re doing to everyone. Otherwise people just get used to the idea that everything is a black box that they have no real control of. It also helps educate people on IT and its concepts overall.
Even if they can’t specifically tell what is going on, they can see something is going on. And as long as this does not make it harder to use, the more info the better.
“Don’t turn off” is the worst kind of status message.
When it eventually hangs for various reasons, you actually do need to turn off your pc for it to complete or to let it roll back in an error state.
When “just hang in there” is still present on the third day you’ll start wondering why you bought that piece of furniture and won’t mind the consequences of turning it off.
What should it say instead?
Console output with status of the current operation, including error and warning messages
The average user does not want to see that and does not need to see that. That’s how you end up with thousands of support requests of “why is my computer showing these errors?”
Things should be abstracted from the users by default. There’s no need for grandma to see a console output every time windows needs to update.
I disagree. I think that some aspects of the software should be open about what they’re doing to everyone. Otherwise people just get used to the idea that everything is a black box that they have no real control of. It also helps educate people on IT and its concepts overall.
Even if they can’t specifically tell what is going on, they can see something is going on. And as long as this does not make it harder to use, the more info the better.