I was running a contact tracing contact center during COVID and we were having a bitch of a time getting people to talk to us. We ran ads on TV and in the paper, got the mayor to talk about us several times on the news and just could not get right party contact (rpc) above 20%! Then one day I did this to my daughter and she gave me so much shit for just calling her like that.
A week or so went by and if sunk in, we kicked off a text first pilot in our worst penetration zipcode and like magic we were over 80%. We rolled it out to the whole state and we moved RPC up to 75+% for the remainder of COVID.
While I can’t say how many lives contact tracing saved, I firmly believe my daughter giving me shit about calling her like that saved at least a few.
I still don’t understand the reluctance of having a voice call. In fact it is really ironic how you can go to a store and see people in the store shopping but the whole time having a voice call.
Because ear me out: i can read text everywhere, i can read it faster than you can talk and i can answer in a better way and i can also do ctrl+z and i don’t stutter with text!
Oh and i mentioned how i don’t get interrupted while writing?
I understand moods or wanting to avoid certain calls, especially spam, but yeah I’m kind of with you how people have become allergic to a phone call. 25 years ago having the ability to make or receive a call any time was a life changing luxury.
Because I’d just rather not and my memory regularly lets me down. Can’t Ctrl+F my brain.
And especially fuck voice notes, I’m not turning the volume up and playing it out loud because someone couldn’t be bothered to type.
Just give it me in text god damn it.
A friend sends them all the time or uses voice to text. Both are a disaster. The best part is he’s an English major and brilliant at writing copy but his friendly communication is frequently unintelligible.
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