• melfie@lemy.lol
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    1 day ago

    It’s funny how many of my choices are made based on whether I can do something on a website vs. being forced to make a phone call. Currently, I’m looking for a vet to get my cat spayed, and all the ones close to me require a phone call, so I’m contemplating a longer drive for an appointment I can schedule online vs. having to call to make the appointment.

    • Croquette@sh.itjust.works
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      24 hours ago

      To be fair, the phone experience of increasingly more companies is just fucking terrible.

      Menus over menus. Trying to get to speak a person that isn’t from India is pretty fucking hard. You usually arrive at a voicemail and don’t know when you will hear from them.

      Might as well cut the bullshit and find a straight forward experience online instead.

      • oopsgodisdeadmybad@lemmy.zip
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        23 hours ago

        I have what must be a tiny one.

        The same lady (or maybe it’s 2) is always the one I speak to when I call (and see at the desk). She handles dispensing the medication and checkout too.

        I’ve only seen other people there maybe 3 or 4 times.

        Same place my parents took the cats they had when I was born.