One of my worst experiences with a bot was calling Australia Post to try and track down a package that was sent to the wrong address. I had to speak the tracking number to the ‘voice recognition software’ because it was alpha-numeric, and no matter how slowly or deliberately I enunciated it, it could not recognise it. I tried dozens of times, and couldn’t get through to a human until it had the number, until 6pm ticked over and the call centre closed.