I got literally NOTHING but my original back. I didn’t want a color copy, I wanted the image scanned to a computer file that I could put in a computer document. They felt that the $10 was the charge to turn it into a computer file, but that didn’t include transferring it to a separate storage medium. If you wanted that file on a portable storage medium that you can take with you, it was an additional $15.
And the manager was defending that policy. I sent an email to corporate, and unsurprisingly, never heard anything back. I wasn’t surprised when they went bankrupt.
So they charged you for a photocopy? Or did you receive literally nothing for your money?
I could see them charging for media and making a download available, perhaps
I got literally NOTHING but my original back. I didn’t want a color copy, I wanted the image scanned to a computer file that I could put in a computer document. They felt that the $10 was the charge to turn it into a computer file, but that didn’t include transferring it to a separate storage medium. If you wanted that file on a portable storage medium that you can take with you, it was an additional $15.
And the manager was defending that policy. I sent an email to corporate, and unsurprisingly, never heard anything back. I wasn’t surprised when they went bankrupt.
That’s gotta be illegal
Well. That would deeply piss me off, too.