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  • 51dusty@lemmy.world
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    9 hours ago

    I will never understand the move from forums to discord. when discord is the only way to get assistance, I go find another product.

    • John@lemmy.ml
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      4 hours ago

      It was one of the first to make voice chat really really easy for gamers. Yes vent and ts existed before, but discord made it soooo easy and had integrated irc-style chat

    • Victor@lemmy.world
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      5 hours ago

      It’s easier to set up than a forum. I suppose. But messier.

      A forum is much better suited for the purpose a lot of people are using Discord for.

      They should be using Discord for voice chat and streaming, that’s what it’s good at. Use a fairly tool for what it does well. Not for what it does poorly.

    • brsrklf@jlai.lu
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      8 hours ago

      Discord is terrible for assistance.

      Search is ineffective, you have to actually fight the UI to go back to older messages, depending on the device there are still somehow cases in which you can’t go back to the beginning of a thread. But thank you for putting a huge reminder that I am currently “reading through old messages”, silly me, why would I want to do that.

      Oh, you’re trying to scroll down through old posts? Let me suddenly refresh the list for no reason and bring you back to the most recent ones. Everything past the third screen might as well not exist anymore.

      And of course, there is the slight problem of every useful info written there being completely invisible to the rest of the internet.

      • chunes@lemmy.world
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        5 hours ago

        What amazes me is how often there are a bunch of sweaty nerds in the chat willing to answer every lazy-ass question known to man.

        If they expended a fraction of that effort on making a manual and a FAQ, they wouldn’t even need a discord channel.