

Oh phone trees are terrible, I refer exclusively to online self service. I suppose an LLM might be able to help a caller connect to the correct set of humans better than phone trees…
If I’m resorting to phone, it’s because I really really need a human. I know there still exist some very old people stuck calling… But if they can’t work your online portal, they won’t be able to work a phone tree either…




This is part of why I’m so disappointed in the LLM craze, they basically sucked all attention including some promising uses of machine learning in medicine.
Instead now we put every last memory module towards generative AI…