The point is that it is impossible to have support of every single software you use in-house. So it is better to outsource it to companies who have specialized support on hand 24/7, and who have been solving those kinds of issues every single day of the year. They don’t need to flip through the documentation in order to solve it.
In companies, a problem that causes the entire company from being unable to generate profit for 24hours costs way more than a support contract.
This support stuff (for problems that occur often enough for anyone to build experience) is one thing I’ve found AI is pretty good at. Even more obscure issues, and especially open source stuff because it was probably trained on the source code as well as any public support forums.
So this might stop being a factor, or as big of one, when an intern and an AI can figure out most issues in an afternoon.
What? No!
The point is that it is impossible to have support of every single software you use in-house. So it is better to outsource it to companies who have specialized support on hand 24/7, and who have been solving those kinds of issues every single day of the year. They don’t need to flip through the documentation in order to solve it.
In companies, a problem that causes the entire company from being unable to generate profit for 24hours costs way more than a support contract.
This support stuff (for problems that occur often enough for anyone to build experience) is one thing I’ve found AI is pretty good at. Even more obscure issues, and especially open source stuff because it was probably trained on the source code as well as any public support forums.
So this might stop being a factor, or as big of one, when an intern and an AI can figure out most issues in an afternoon.
That’s exactly my point?