The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Absolutely this. Subway pre sliced meats and (at the time) lack of toasting was a perfect thing to target. ‘Yeah you can pay $5 for a sub the size of a size ten foot with meats that come from a factory, but you get what you pay for. Here at Quiznos all our meats and cheese are sliced fresh in store, the bread is always fresh, and every sub gets perfectly toasted to order. Try us and see the difference.’ (then show a wimpy subway sandwich next to a cheesy melty meaty quiznos sub).
Really is too bad. Here in CT, Jersey Mikes is expanding- their deal is they slice the meat right in front of you so it’s fresher. They also do fresh grilled cheese steaks on a flat top grill, those are WAY better than the subway ‘cardboard tray of single serving meat’ approach.
Agreed except I don’t recall a time that subway didn’t toast their sandwiches, though you had to ask specifically of you wanted the veggies toasted since they usually just did the meats and cheese.