Their phone is an AI system that’s worse than a phone tree, and if you need to talk to a human you have to trick it, then you have verbally schedule a callback to a different system that hangs up on you off you don’t say a time it accepts.
They don’t tell you their hours or the closest time. You have to guess. And if you guess wrong, they fucking hang up do you can start the same rigmarole again.
Then when I finally tricked their website AI to transfer me to a human who scheduled a callback I got some call centre in Asia where I connect undertrained a word they fucking said because of the background noise.
All that person could say was to go on the website and no they wouldn’t fix my accidental charges or lower my bill.
I canceled my phone plan with them that day. After 10 years as a customer. I’ve never been so fucking angry.
Don’t do business with Virgin, they’re now the worst company I’ve ever dealt with.
I’ll never do business with Virgin again.
Their phone is an AI system that’s worse than a phone tree, and if you need to talk to a human you have to trick it, then you have verbally schedule a callback to a different system that hangs up on you off you don’t say a time it accepts.
They don’t tell you their hours or the closest time. You have to guess. And if you guess wrong, they fucking hang up do you can start the same rigmarole again.
Then when I finally tricked their website AI to transfer me to a human who scheduled a callback I got some call centre in Asia where I connect undertrained a word they fucking said because of the background noise.
All that person could say was to go on the website and no they wouldn’t fix my accidental charges or lower my bill.
I canceled my phone plan with them that day. After 10 years as a customer. I’ve never been so fucking angry.
Don’t do business with Virgin, they’re now the worst company I’ve ever dealt with.