cross-posted from: https://lemmy.bestiver.se/post/1210182
Building relationships with customers through support didn’t turn out as hoped
cross-posted from: https://lemmy.bestiver.se/post/1210182
Building relationships with customers through support didn’t turn out as hoped
I get why they want telemetry a lot of the time. Of course it’s helpful. But often times you can’t trust them with that sort of information. I don’t have any problem sending a 1-time log to a trustworthy organization but how many of those are there? And that’s a big ask for a normie.
Also Windows sends a ton of telemetry and its still shit.
On a system I designed, we had a dedicated button, labeled Problem, to transmit log data to support. It was a popular feature.
Yeah. Ever tried to search a windows problem code. Best case its a red herring.
“Could be a hardware or software issue. It may go away after a restart”
Lot of fucking help there. Thanks.