Indian place I used to live near had a similar system. Each time, I ask for Indian hot. They confirm. What they bring is not Indian hot. They ask about it, I tell them “this is really good, but next time, I’d like hotter”

This goes on for freaking forever before he finally makes a dish that’s genuinely hot, and it’s great, but I can do more. Lol. The next time I come in, I tell them hotter than last time, and he says he’ll make it like he does for his own mom.

Lit me up. It was really good. Not too hot for me, but hot enough that I’m pushing my limits. He asks after the meal, and I tell him it was hot enough. He says “good. I won’t make any hotter! That’s hot enough!” Haha