It got a lot better. Then they changed the seasons and it started getting worse. Around the time they added becoming a ghoul for player characters it was more or less necessary to have their subscription service if you didn’t want to deal with a lot of arbitrary bullshit that was designed to force you to buy the subscription. You basically couldn’t get all the season rewards without it. All that aside it was surprisingly fun and adds a lot of good lore. You can play it more or less like a single player game and when I still played old timer high level characters would often drop gear and resources for new players, it was the most genuinely pleasant online community I’ve ever experienced.