That begs a larger conversation about what is and isn’t ok to say informally at work.
Certainly “wheelchair” is not itself malicious and is less likely to be mistake prone than Seat 34a, especially if there’s only one patron in the room seated in a wheelchair. At the same time, the affected person might not enjoy being referred to by their disability.
I’m honestly not sure what the best solution is. Certainly, “red sweater” is less likely to cause offense than “black dude,” and 99% of the time these won’t be customer facing. I’m torn on whether the mistake was purely in writing it in the wrong location vs. whether the company as a whole should do better.
I know in the corporate world you typically don’t write down anything you don’t want read back to you later, and the fact that they realize the patron could be offended suggests that maybe they should adopt a similar policy of “never write down anything you wouldn’t want a customer to see.” At the same time, I’m aware most restaurants are not corporate culture and aren’t trying to be.
The seat itself is probably being identified as ‘wheelchair’, not who’s using it. Wheelchair seating has different dimensions and no seat, so if a restaurant is small enough to only need 1 wheelchair accessible seat to be in compliance with accessibility laws they might just call it the wheelchair seat instead of seat 8.
Or someone in the party mentioned it to a server when they went to the bathroom as a surprise “can you do a special dessert for the person in the wheelchair, it’s their birthday”.
So the server just added it to the order without knowing where the person was actually seated at the table.
That begs a larger conversation about what is and isn’t ok to say informally at work.
Certainly “wheelchair” is not itself malicious and is less likely to be mistake prone than Seat 34a, especially if there’s only one patron in the room seated in a wheelchair. At the same time, the affected person might not enjoy being referred to by their disability.
I’m honestly not sure what the best solution is. Certainly, “red sweater” is less likely to cause offense than “black dude,” and 99% of the time these won’t be customer facing. I’m torn on whether the mistake was purely in writing it in the wrong location vs. whether the company as a whole should do better.
I know in the corporate world you typically don’t write down anything you don’t want read back to you later, and the fact that they realize the patron could be offended suggests that maybe they should adopt a similar policy of “never write down anything you wouldn’t want a customer to see.” At the same time, I’m aware most restaurants are not corporate culture and aren’t trying to be.
The seat itself is probably being identified as ‘wheelchair’, not who’s using it. Wheelchair seating has different dimensions and no seat, so if a restaurant is small enough to only need 1 wheelchair accessible seat to be in compliance with accessibility laws they might just call it the wheelchair seat instead of seat 8.
Or someone in the party mentioned it to a server when they went to the bathroom as a surprise “can you do a special dessert for the person in the wheelchair, it’s their birthday”.
So the server just added it to the order without knowing where the person was actually seated at the table.