Instant power loss as soon as unplugged
No recent drops or bumps that I can recall
SteamOS reports 100% battery and healthy
Opened it up and reseated battery connections, everything looks ok but no dice
Claude guesses it’s still a failed battery but don’t want to drop $130 on a guess, any other suggestions before I buy a new battery?
14 years now. Got the og deck pre-ordered in first couple months. Used a ton when my kid was born and then stopped for a while and at some point the motherboard died, probably 18 months in.
Used it enough the case had the classic heat fracture on vents too. Repair center called while I was busy at work and stupidly okayed replacing the case lol. Bulk of the cost was mobo I’m sure.
Hmm I was thinking they might look at account age given these cases. Maybe not. My account is 18 years old
Have you spent a lot of money on steam?
I am just curious how they determine one RMA free vs not the other.
My guess it depends on the support person and the issue during troubleshooting and how much it would likely cost.
My account is in its teens and I have over a thousand games. They would not cover my broken LB, only a few months outside warranty.